Support cases

Every row is a case a customer opened from inside the product. Reading them — and searching them by account or by what the customer wrote — is what this build supports.

Nothing here can answer a case. Replying, noting internally, assigning, closing and the view-as support session are staffSupportCaseReply, staffSupportNoteCreate, staffSupportCaseUpdate and the three staffSupportSession* operations, none of them registered. Until they are, every case stays in the state it was filed in, so a queue of New is this build’s doing and not a backlog anyone has ignored — and a customer waiting on one of these is waiting on whatever support channel you already use.